ABOUT

Welcome to Universal Martex – where everyday problems meet smart, affordable solutions.

We are a small, family-run business with big dreams. Based in Pakistan, our journey began with a simple idea: to help people across the country improve their daily lives through practical, problem-solving products — without breaking the bank.

Our Mission

To deliver innovative, useful, and affordable products that solve real-life problems for people in every corner of Pakistan.

Whether it's something to make your home more efficient, your life easier, or your tasks quicker, we’re always on the lookout for items that bring value — not clutter — to your life.

Our Core Values

Problem Solving – Every product we offer serves a purpose. We believe in function over fluff.

Affordability – Everyone deserves access to smart solutions. We keep our prices low without compromising on quality.

Family First – As a family-run business, we value honesty, care, and trust — and treat every customer like part of our extended family.

Nationwide Reach – From major cities to small towns, we aim to bring our products to every household across Pakistan.

Why Choose Universal Martex?

Hand-picked, practical products

Fast, reliable nationwide shipping

Responsive customer support

100% Pakistani owned and operated

Honest pricing – no gimmicks, no markups

             Let’s Stay Connected

We’re constantly growing, learning, and improving. Your feedback and support help us serve you better each day. Join our community and be part of our mission to make everyday living smarter and simpler.

Email: hanifbutt90juy@gmail.com

Website: www.universalmartex.shop

Frequently asked Question

General

1. What is Universal Martex?


Universal Martex is your go-to destination for quality products across various categories, including [insert your categories – e.g. electronics, home goods, fashion, etc.]. We’re committed to offering great value and reliable service.

2. How can I place an order?


Browse our collection, add your favorite items to the cart, and proceed to checkout. Once your order is placed, you’ll receive a confirmation email.

3. Do I need to create an account to shop?


No account is required to place an order, but registering allows you to track your purchases and manage your orders more easily.

4. Can I change or cancel my order after placing it?


We process orders quickly, so please contact us within 1 hour of placing your order if you need to make changes or cancel.

5. How can I get in touch with Universal Martex?


You can reach our customer service team at [hanifbutt90juy@gmail.com]

We usually respond within 24 hours.




Shipping & Delivery

1. Where does Universal Martex ship?


We ship in Pakistan. If you don’t see your country listed at checkout, please contact us for assistance.

2. How much does shipping cost?

We offer free shipping on all orders over $50. For orders under that amount, shipping rates will be calculated at checkout.

3. How can I track my order?


Once your order ships, you’ll receive a tracking number via email so you can follow your package in real-time.

4. What should I do if my package is delayed or lost?

If your order hasn’t arrived within the estimated time frame, please contact our support team so we can help resolve the issue.

Payments

1. What payment methods are accepted?


We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more.

2. Is it safe to shop on Universal Martex?


Absolutely. All payments are processed through secure, encrypted systems. Your information is protected and never stored on our servers.

3. Can I use promo codes or discounts?


Yes! If you have a discount code, simply enter it at checkout. Only one code can be used per order.

Returns & Refunds

1. What is your return policy?


We accept returns within 30 days of delivery. Items must be unused and in original packaging. Some exclusions may apply for clearance or final-sale items.

2. How do I return an item?


To start a return, contact us at [hanifbutt90juy@gmail.com]

with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.

3. When will I get my refund?


Refunds are processed within 7 business days after we receive and inspect your returned item. You’ll be notified once your refund is issued.